Frustration…
June 18, 2008
On our way to Washington DC Monday I called Verizon for the millionth time to try to get our DSL/phone bill straightened out. It’s been a huge ordeal since we live in a new construction area and they are just starting to provide service there. After approximately 84 minutes of talking to a representative and being on hold, my cell phone lost signal and we were disconnected.
Of course there is no direct line to call the same person back. And trying to explain our situation to a new representative every time is quite a challenge. Ms. Malcom (or whatever you said your name was), I know you have my number on file, why didn’t you call me back?!?
I’m not sure when, if ever, I will try to get back in touch with them. It takes 13 minutes to get through the automated prompts at the beginning of the call.
Verizon, please do something different. I need to talk to you!!
